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Peter's annual report - Season 2007
As usual bad points and good points
BAD POINTS.
a) Site opening fiasco, I'll say no more.
b) The Atoll bar extention.
Sack the architect. Useful when the weather is cold/wet for the shows, but the seating must be changed (2 pints of stella and I fall backwards off the pouffe! In July/August it needs far more outside seating with 'proper' tables and chairs. It was empty until 2 for 1 happy hour was reintroduced, suddenly it became very popular and remained so through the evening - amazing! They must reintroduce live bands and buy CD's that appeal to people over 20!
c) The bar staff must stop selling alcohol to girls and boys as young as 13 or 14. Seeing them staggering and falling about in the Atoll bar makes you wonder where their parents are.
d) Didnt rate the entertainment (Michael Jackson was OK)
e) Supermarket still closes early afternoon meaning a trip to the 8 to 8.
f) People still drive far too quickly on the roads, there will be a serious accident someday. Amongst the worst culprits are the staff who drive the electric site carts.
g) New mobile homes must not be sited during July/August, this is our
holiday time, and we dont want to be on a construction site.
h) The swimming pool needs supplementary heating; on several days in peak
season it was b****y freezing! (solar panels on the service building roofs maybe?)
i) There seemed to be fewer free plastic sunbeds around the pool, as a check I counted 165 in August!
j) Lots of cars still park on the roadways, it looks dreadful.
k) Dogs still wander the site in the mornings, I object to picking up their breakfast from my pitch.
It is apparent that better value sites exist in the area. My French friend and neighbour has just sold up after three years at a loss of £20000.
He sites the opening hours fiasco and poor value as the reasons.
He said that 4 of his French friends sold up last October and moved to other local sites. La Carabasse may be attractive, but also very expensive.
GOOD POINTS
a) Sensors and cameras have been fitted along the back walls, only this Winter will show if they are any use.
b) The new slabs around the pool do give more grip when wet.
c) The kids clubs were well organised and run.
d) Ground maintainance was excellent.
e) The early hour in the pool for owners.
f) Better situated internet access in the Atoll Bar.
g) I understand that the outings organised by the office were enjoyable.
h) I love being there!
Security
I can only agree with the comments & suggestions made by Jim.
The only addition I would make is that Siblu should consider putting barbed wire on the wall
at the back of the VB section, and re-inforce the wire at the back of the Archery area.
Both are highly vulnerable spots, allowing easy access to anyone from the road behind.
Unless each van is individually secured with an alarm with the facility to notify a security person if there is a breach, the only option is to secure the van & shed as best you can. Hide any valuable items in the van, and close the curtains. Unfortunately, if some scumbag is intent on gaining entry, they will. An alarm may prevent excessive damage, but if there is no response to an alarm, the criminal community will soon cotton on. Then it will be open season once again!
Knowing how much certain firms in the UK will try to charge for a linked alarm, God knows how much Siblu will want! We can only wait & hope. - Jill
- (April 15th - September 15th) I have emailed the following questions to Siblu's CEO Mr Lesley Hurst.
- Why was this problem not sorted out legally during the year when it was clear from the start that this was a contractual issue?
- The whole thing is becoming tiresome with Siblu moving the goalposts as and when they feel like.
- The potential reduced opening period is not reflected in the increased 2007 site fees.
- How are other sites in and around Vias being treated?
- What about people who have made - and paid for - travel arrangements for Easter?
- I found out the news two days ago after coming back from my days off and was very disheartened.
- If we all worked together then I would have no reason not to let my mobile with Siblu.
- I do not intend making a decision on my contract until clarification is received from Siblu.
- I don't want to sign the 2007 contract because i feel I'm getting a bad deal.
- I contacted Vias airport yesterday who said that Ryanair should be flying to them in April next year.
- On the basis we were sold a mobile in 2003 with 10 months access to cover Easter and October which was important to us, the monthly cost of rental was 415E now for 5 months it is 978E.
- People do not like to feel they are being 'ripped off'.
- Siblu have stitched us up again! we will be looking for an alternative site.
- I am amazed that SIBLU have allowed smoking in the pool area next to the kiosk.
- There does not seem to be any follow up to complaints of late night noise by neighbours and there are too many speeding vehicles on the main road through the site, not least SIBLU vehicles!
- My belief is that under the site fees they have a duty of responsibility to us as owners to ensure our propoerty is secure and safe.
- Phoned tom at sales said i wanted a price for my van ca20 he said he has no budget to buy.
- Siblu staff are more than welcome to talk about issues over a glass or two of wine on our decking.
Just one more - Owners are also unhappy about some of Siblu's changes to the site.
- The Atoll bar will be expanded ready for the 2007 season.
- The big outdoor pool will be heated ready for 2007 season
I bought my home in 2005 for new delivery in 2006, and the cost was around £35,000
- a substantial outlay in anyone's terms I think you'll agree. We were sold "the dream"
of having a second home where we could spend our holidays and even regain some of the
OPEX outlay on fees by renting the home, either via Siblu or via our own private means.
Although we did cover most of our fees by renting I am given the distinct impression
that we are amongst very few who did this, and I can't state that I was happy with the way our home was cleaned and maintained by Siblu.
We booked our crossing in eager anticipation of an Easter visit for 2006 but to our dismay
we then find the opening times are severely curtailed to an April 15th - September 15th window which ruled out an Easter visit.
It also prevented us from the October half term holiday we had planned at the time.
We were offered alternative accommodation in nearby hotels, but that kind of defeats
the purpose of owning a holiday home don't you think?
![]()
![]() | Maybe worth keeping a check on! |
"Everything one touches, costs dearly!!!"
Dear David, Like most of the British owners we are very unhappy with the way things are being run at la Carabasse. Everything one touches costs dearly!!! If the management was better it could be a very happy place.
While Allan was having heart surgery in October our very good neighbours, Mike and Diane winterised our home and found only one item missing. However Haven sent a long list of missing items. How can this be? I also asked for some monies owed to us to be put into
our bank account but there is no sign of that having been done.!!!
People will think to sell up! - Allan & Silvia
"I would be asking 
for a reduction in site fees"
Joe, owner of a mobile @ le Lac des Reves
(neighbouring site near Montpellier)
Q. Did you receive a similar letter from Siblu for your mobile on le Lac des Reves?
A. No we didn't receive the same or similar letter.
How about it Siblu!
Are you selling this idea properly.
How can you justify selling the letting:-
- As an income
- all
year round holiday parc
We
were led to believe that when the site was open, the pool was even open.
We
could actually earn over £6000 in revenue. yeah! right!

My first year of ownership on a brand new home Haven/Siblu customers used the wall as a dart board despite another owner complaining to the office havens failed to take action which left a brand new home with holes in the wall, havens had let it out to four male youths and one girl. when i complained lots of sympathy and nothing else.
Re the damage to another brits m/home i am informed that they had curtain cut and stolen cuts into the walls and the padlock was broken off and there personal items used. If this was the case havens should have actioned this wanton vandalism.
One other thing, the prices of havens holidays are cheaper if you book in france as opposed to the uk. I have been unable to find out if this is the case with the site rent and other charges - Regards Jim Hall
I am hearing back,about security problems on the site. Have you any experiences, as Siblu appear to be playing this down, as just a minor problem? Contact me if you are also concerned, specially as we have to get through a winter without any knowledge of what goes on. We have noticed the wandering security men, even in November. We have to trust them to execute their job. And I'm sure they are. But of course they cant be in two places at one time.
Any comments...
or even solutions?
Going back
to the UK owners that had their caravan trashed how many would like to comment on this story. Are you bothered?
Siblu very kindly looked after a fridge freezer for me for months. Why god only knows. We asked for it back as we had never seen it before and then.... it broke down. I was asked for over + 300 euros to alloy a let to keep their stuff cool. No offer.
Why didnt they come up with half? They had more than half out of the money from the let!
Why do they not check the caravans? Must be a reason or is it just the way of life in the South of France. Perhaps needs clarifying, maybe!
Why not just give them our money up front and see what happens.
An open cheque. Oh no..we do that already!
"Siblu should build structures and staff them with armed guard"
Maybe you have lost items? ... Personally
I think the staff at Siblu should build structures at each
corner/various stages of the perimeter and staff them with armed
guard... yeah and perhaps have some high walls topped with high
voltage electric barbed wire fences. A couple of tanks constantly
parading down the avenues with their threatening gun turrets. Dig out
some ditches and cover them with some turf and netting so the intruders
cant get out.
Please make certain your insurance policies on your home are in order! | | |
| Hey I went then... I suppose we just better let the thieves just get away with it. They must actually need the stuff! yeah! right! whats that I hear you say... a cynic..perhaps I have just a vivid imagination! "believe me there could be a dramatic difference" Oh Yes!....and someone has... I advise people to get both English and French prices for other caravan sites, believe me there could be a dramatic difference for some reason. I am relaying other peoples experiences. |

